Discover how Field Service Management systems are revolutionizing the insurance industry by automating resource allocation, enhancing real-time communication, and improving customer experience for optimal operational efficiency. According to how a claim has been reported, the most competent agent based on his or her physical location and skill is assigned the job using the regulation system. This not only reduces the number of idle hours for workers but also improves productivity as there are no idle employees working because they will be sent out where their services are deemed necessary.