Transform Service Delivery with Certified Generative AI in ITSM Expertise

The integration of Generative AI into IT Service Management (ITSM) is revolutionizing how organizations manage technology services. The Certified Generative AI in ITSM program is designed to equip professionals with the expertise to implement AI-driven automation, streamline service workflows, and deliver proactive IT support.

This certification validates your capability to apply Generative and Agentic AI for automated ticket responses, intelligent escalations, and predictive issue resolution. By leveraging AI insights, organizations can reduce service disruptions, optimize resource utilization, and significantly improve user satisfaction.

The curriculum covers key domains such as AI-led ITSM transformation, traditional service management challenges, AI-augmented use cases, and implementation best practices. It also explores the future of AI-native ITSM, where systems continuously learn, adapt, and enhance service delivery through real-time knowledge updates.

Ideal for IT service managers, service desk professionals, and digital transformation leaders, this certification strengthens your professional credibility and career advancement opportunities in the rapidly evolving AI landscape.
Become a catalyst for innovation in IT operations by earning the Certified Generative AI in ITSM credential and leading the shift toward intelligent service management.

📌 For More Info:https://www.gsdcouncil.org/certified-generative-ai-in-itsm
📞 Contact: +41 41444851189